LA Opera is seeking a dynamic and customer-focused Ticket Seller to join our Box Office team. As the first point of contact for many of our patrons, Ticket Sellers play a vital role in creating a positive, welcoming experience. This role includes handling ticket sales by phone and in person, responding to patron inquiries, and supporting a range of Box Office operations that ensure smooth and efficient service for all guests.

Key Responsibilities

• Provide exceptional service to patrons via phone, email, and at the Box Office window.
• Sell subscriptions, single tickets, and group tickets using the Tessitura system (and Ticketmaster for rental events).
• Assist patrons with ticket exchanges, donations, and online purchases.
• Answer customer service inquiries and resolve issues with professionalism.
• Set up and operate ticketing equipment at subscription tables and will call windows before performances.
• Work onsite at the Dorothy Chandler Pavilion during Box Office hours, showtimes, and other events.
• Occasionally work remotely and at other venues in the Los Angeles area.
• Support Box Office operations as directed by the Box Office Treasurer and First Assistant Treasurer.

Qualifications

• Minimum five years of experience in a customer service role.
• Friendly, professional demeanor with excellent interpersonal skills.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule, including evenings and weekends.
• Self-motivated and able to work both independently and as part of a team.
• Success multitasking in a high-pressure, fast-paced environment.
• Proficiency in Microsoft Word and Excel, as well as experience with data entry and online ordering systems.
• Familiarity with Tessitura and Ticketmaster preferred.
• Basic computer hardware knowledge (setup and troubleshooting).
• Bilingual (English/Spanish) preferred.

Compensation & Schedule
This is a full-time position governed by the terms of the Local 857 collective bargaining agreement. The base weekly salary is $925.81. The role requires availability on a combination of days, nights and weekends. Candidates must be members of the union or willing to join upon hiring.

To Apply
Please submit your application here. Applications will be reviewed on a rolling basis until the position is filled.

LA Opera is committed to creating and maintaining an inclusive and equitable workplace. We are seeking a team member who shares our dedication to fostering an environment where all employees, patrons, and community members feel respected and welcomed.

We encourage candidates of all backgrounds, identities, and experiences to apply.

About LA Opera
LA Opera is a nonprofit performing arts organization committed to creating world-class opera that is inclusive, accessible, and innovative. Based at the Dorothy Chandler Pavilion in downtown Los Angeles, LA Opera serves more than 100,000 audience members each year through our mainstage productions, community and school outreach programs, and digital initiatives. We are proud to celebrate the cultural vibrancy of Los Angeles through powerful storytelling and exceptional artistry.